Remote help

Let’s get you connected.

Only start a session when a TMT technician asks you to. It takes about a minute.

Looking for the ticket form? It moved to tylermtech.com/ticket.

1. 1

   Download the support tool

   Click the button. The download page picks the right version for Windows or Mac.

   Download Splashtop SOS

2. 2

   Open it and read us the code

   Open the file you just downloaded. It shows a session code. Read that code to your technician.

3. 3

   We take it from here

   You’ll see us working on your screen. You can end the session anytime by closing the window.