Help desk & everyday IT
Ghostbusting included.
Day-to-day help for your team, remote or on-site: computers, printers, email and “the Wi-Fi is being weird.” Updates and monitoring run quietly in the background, so small problems stay small.
Managed IT for small businesses · Portland metro & remote
Your own IT department.
No hiring required.
One trusted partner to plan, fix and look after your technology, year after year. Built for small businesses that have outgrown “the person who’s good with computers.”
Trusted by small businesses since 2007.
Ticket #4821Resolved
“The printer is haunted.”
It was toner. It’s always toner.
Sound familiar?
If your IT has a cable monster, we should talk.
- Your IT now: Every answer needs a translator.
- With us: Plain English. We speak Techanese so you don’t have to.
- Your IT now: Their voicemail is full. Since March.
- With us: Call, email or send a ticket. A real person gets back to you.
- Your IT now: The upgrade is coming “soon.” It’s been soon for a year.
- With us: A plan, a date, and a heads-up before anything changes.
- Your IT now: The fix lasted until Tuesday.
- With us: We find the real cause, then make sure it stays fixed.
- Your IT now: Dave left in March. Dave still has email.
- With us: Access removed the day they leave. Their files stay put.
We speak fluent…
- Windows
- Windows Server & Active Directory
- Microsoft 365
- Google Workspace
- UniFi
- NAS storage
- Backups
- Phones & tablets
- …Printer and More
Services
Everything your IT department would do.
Advice, projects and day-to-day care from one team that already knows your setup, from the front desk to the server closet.
Microsoft 365 & Google Workspace
Your office, in the cloud.
Email, calendars, shared files, licenses and security settings, set up right and tidied up as your team changes.
Wi-Fi & networks (UniFi)
Wi-Fi that reaches the break room.
Access points, switches, gateways and firewalls, VLANs and site-to-site VPNs. Planned, installed and kept up to date.
Cameras, doors & phones
Always on the lookout.
UniFi Protect cameras, UniFi Access door entry and UniFi Talk phones.
Servers & storage
Tune-up or retirement party?
Windows Server and Active Directory, file shares and NAS storage, kept patched and documented.
Backups & recovery
A soft landing.
Server and computer backups with test restores, so “we have backups” is a fact, not a hope.
Migrations
Moving day, minus the heavy lifting.
From Google, Dropbox, another Microsoft 365 or an old server. We pack, move and unpack.
Most clients start with
Managed IT & Security
Help desk, monitoring, patching, threat protection and multi-factor sign-in for every person and device, on one predictable monthly plan. Projects too: office moves, new hires, hardware refreshes, network upgrades and honest advice before you spend money.
Security & compliance
Security that checks ID at the door.
Zero Trust means every sign-in, device and app has to prove it belongs, every time. Think of it as a very polite bouncer for your business.
- Prove it’s you. Multi-factor sign-in with number matching, so “just tap approve” attacks fail.
- Only what you need. People get the access their job needs. Nothing extra.
- Healthy devices only. Company data opens only on updated, encrypted, protected devices.
- Always watching. Threat protection and alerts on every device.
Regulated? We’ve done this before.
We support clients in healthcare, financial services and retail. We set up and document the technical safeguards, and work alongside your compliance officer or auditor.
- HIPAAHealthcare
- FINRAFinancial services
- PCI DSSCard payments
Training
Don’t take the bait.
Short, practical security awareness training with simulated phishing, plus how to use AI tools like Copilot and ChatGPT safely.
Onboarding & offboarding
First day, last day. Both handled.
People changes are where IT gets messy. We make them boring. The good kind of boring.
First day
- Accounts, email and logins ready before their coffee is.
- Laptop and phone set up, secured and enrolled.
- The right licenses and access. Nothing extra.
- A quick hello, so they know how to reach us.
Last day
- Access off the day they leave. Not three months later.
- Mailbox and files preserved and handed to the right person.
- Licenses reclaimed, so you stop paying for them.
- Devices wiped, reset and ready for the next person.
Send us a heads-up or a ticket and we take it from there.
Websites
Websites that don’t look like 2020.
We design, build and host websites in-house, then keep them updated, secure and backed up. For bigger builds, we bring in trusted partners with a proven track record.
Drag to compare. Drip & Dash Plumbing is made up. The upgrade is real.
A few we’ve built
How we work
Three house rules.
- 1
Plain English, always.
You’ll know what happened, what we did and what it means for you. No eye-rolls, no dumb questions.
- 2
Finished means finished.
If we say Tuesday, it’s Tuesday. We don’t close the ticket until it actually works.
- 3
It’s your stuff.
Everything stays documented, and your admin passwords stay yours. No hostage situations.
The Lab
Try it yourself.
Three free tools we use with clients. New experiments every quarter.
Is your email easy to fake?
Scammers love sending email that looks like it came from you. Three public settings stop them: SPF, DKIM and DMARC. Type your company’s domain and we’ll grade them in a few seconds.
Your grade shows up here, with what each setting means and what to fix.
Phish or legit?
Five messages like the ones that land in real inboxes. Decide, then see the tells.
Microsoft 365 Security <no-reply@micros0ft-support.com>
Action required: your password expires today
Your Microsoft 365 password expires in 2 hours. Keep your current password to avoid losing access to email.
Button goes to: m365-keep-password.help/login
Phish.
- The sender is micros0ft with a zero, not Microsoft.
- A countdown (“2 hours”) is there to rush you.
- The button goes to a site that isn’t microsoft.com.
Jordan Ellis (CEO) <jordan.ellis.office@gmail.com>
Quick favor, are you at your desk?
I’m in back-to-back meetings. I need five $200 gift cards for a client thank-you today. Buy them and send me the codes. I’ll pay you back. Keep this between us for now.
No link: they want a reply.
Phish.
- The “CEO” is writing from a personal Gmail address.
- Gift cards, urgency and secrecy together are the classic scam.
- Check by calling the real person at a number you already have.
Microsoft Authenticator (on your phone)
Are you trying to sign in? Enter the number shown to sign in.
You just typed your password into Outlook on your new work laptop. The laptop screen shows the number 42, and your phone asks you to enter it.
You started this sign-in yourself, 10 seconds ago.
Legit.
- You started the sign-in, and the number on your screen matches.
- That number match is what stops attackers who have your password.
- If a prompt ever shows up when you didn’t just sign in: deny it and call us.
Accounts Receivable <billing@northside-supply-invoices.net>
Updated banking details for invoice #4471
Our bank has changed. Please send this month’s payment to the new account in the attached PDF. The old account will be closed Friday.
Attachment: New_Remittance_Info.pdf
Phish.
- Changed bank details by email is the most expensive scam small businesses face.
- The sender’s domain is close to your vendor’s, but not theirs.
- Always confirm payment changes by phone, using a number from an old invoice.
TMT Help Desk <info@tylermtech.com>
Reminder: scheduled maintenance tonight at 9pm
As we discussed on Tuesday, we’re updating the office firewall tonight from 9 to 10pm. Internet may drop for a few minutes. Nothing for you to do. Questions? Call 971-200-5061.
No links, no attachments.
Legit.
- It matches something you already heard about.
- It asks you to do nothing: no link, no login, no payment.
- The contact number is the one you already know.
Want this for your whole team, with real simulated phishing and short training? Ask about security awareness training.
Already a client?
Get help fast.
tylermtech.com/helpThe one link to remember. Support hours are 7am–5pm Pacific, with emergency and on-call support available on request. Or call or text 971-200-5061.
Is it a hassle to switch IT providers?
Not for you. We handle the handoff with your current provider, document everything we find and fix the urgent issues first. Most people just notice things working better.
What areas do you serve?
We’re based in Clackamas, Oregon and work on-site across the Portland metro area. Most day-to-day support happens remotely, so we also support clients outside Oregon.
What are your support hours?
7am to 5pm Pacific time. Emergency and on-call support is available on request.
Do you work with businesses under HIPAA, FINRA or PCI?
Yes. We support clients in healthcare, financial services and retail. We set up and document the technical safeguards those rules require, and we work alongside your compliance officer or auditor.
What is Zero Trust, in plain English?
It means nothing gets access just because it’s “inside the office.” Every sign-in needs a second factor, people only get the access their job needs, and company data only opens on healthy, protected devices.
Do you train staff?
Yes. Short, practical security awareness training with simulated phishing, plus hands-on help using AI tools like Microsoft Copilot and ChatGPT safely.
Do you build websites?
Yes. We design, build and host websites in-house, and keep them updated, secure and backed up. For bigger builds, we bring in trusted partners with a proven track record.
Do you work with UniFi?
Yes: UniFi Wi-Fi, switches, gateways and firewalls, Protect cameras, Access door entry and Talk phones. We plan it, install it and keep it updated.
How do I get remote help?
Go to tylermtech.com/help, download the support tool and read us the session code, or call or text 971-200-5061.
About
Meet Tyler.
Tyler grew up in his family’s business, the third generation of it, so he knows what it takes to keep a small company running, and he brings a will-do attitude to every job.
His IT career started in 2002 as the assistant, then administrator, at a small manufacturer. He started TMT in 2007 to keep looking after them, and they stayed a client until the owners closed the business in 2025. Along the way he worked at Best Buy’s Geek Squad, ran an online rare coin shop (website and shopping cart included), and went full-time with TMT in 2012.
Today TMT is a small team, and everyone we add works the same way.
Fun fact: he still asks “have you tried restarting it?” But only after he’s already checked.
- 2002First IT job
- 2007TMT opens
- 2011Online coin shop
- 2012TMT full-time
- TodayA team
Contact
Referred by someone? Let’s talk.
Tell us a little about your business and what’s been frustrating. We’ll get back to you personally.
- 1A quick call. 15 minutes, no sales pitch.
- 2A look at your setup. We find the gaps and the quick wins.
- 3Onboarding. Then a direct line to your team.